Customer Service is one of the fundamental keys to building a successful business in the modern world. The 21st Century Customers really care about the service that they receive and their buying decisions are becoming more dependant on service rather than price or quality.
The Ignite Your Customer Service and Sales Programme is a 4 Module, group training programme that focuses on business growth and sustainability through providing a remarkable Customer Experience and developing Customer Centricity throughout the organisation.
Group Training Programme
Customer Facing Teams
The Ignite Your Customer Service and Sales Group Training Programme capacitates customer-facing teams to:
The Ignite Your Customer Service & Sales Programme has the following 4 Modules:
Understanding the 21st Century Customer
Providing a Remarkable Customer Experience
The Fundamentals of Customer Service Excellence
Winning Sales Execution