IGNITE YOUR CUSTOMER SERVICE & SALES

Attract, retain and WOW the 21st Century Customer

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INSIGHTS

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Customer Service is one of the fundamental keys to building a successful business in the modern world. The 21st Century Customers really care about the service that they receive and their buying decisions are becoming more dependant on service rather than price or quality.

OVERVIEW

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The Ignite Your Customer Service and Sales Programme is a 4 Module, group training programme that focuses on business growth and sustainability through providing a remarkable Customer Experience and developing Customer Centricity throughout the organisation.

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    4 Modules

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    High Performance

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    Group Training Programme

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    Target Trainees

    Customer Facing Teams

OBJECTIVES

The Ignite Your Customer Service and Sales Group Training Programme capacitates customer-facing teams to:

Understand and serve the 21st Century Customer

Provide a remarkable Customer Experience

Improve Customer Retention

Transform Customers into Walking Marketers

Build strong relationships with Customers

Increase the Customer Lifetime

Communicate Effectively with Customers

Streamline the Customer Service Chain and work as a team

Deal with difficult Customers

Understand Sales Psychology and how to sell to the 21st Century Customer

PROGRAMME MODULES

The Ignite Your Customer Service & Sales Programme has the following 4 Modules:

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Module 1

Understanding the 21st Century Customer

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Module 2

Providing a Remarkable Customer Experience

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Module 3

The Fundamentals of Customer Service Excellence

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Module 4

Winning Sales Execution

DELIVERY & SUPPORT

Training is delivered in 4 x 2.5 hour sessions

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Each Customer will receive a booklet of training notes

Participants will be enrolled on a 1 month, Ignite your Customer Service Broadcast which provides daily Customer Service tips via Whatsapp

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At the end of the programme, each participant will receive a certificate

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If you have any questions about this programme, please contact us

Sabre_Business_World_Web_Logo_White

146 Enterprise Road, Harare

sabre@sabrebusinessworld.com

sabrebusinessworld.com

(+263) 772 354 840